Terms & Conditions
You’ve chosen the perfect hamper, now Peach Hampers will make sure that it arrives just as you’d expect
SUPPLY, Some products contain nuts, egg, milk and other allergens. Please refer to product packaging for further information.
All contents have been fairly described and photographic props such as demonstrative foods, plates, glasses, cutlery and other utensils are not included unless stated.
The weights given are approximate only and packaging may vary from those shown.
In the event of supply difficulties, Peach Hampers reserve the right to substitute goods or packaging of equal quality and value.
Wine vintages and labels may vary from those shown.
All items featured within our brochure and website are subject to availability.
Items containing alcohol can only be ordered by and delivered to persons aged 18 and over.
The product images shown on the website are intended for presentation purposes only. Gifts and their contents are configured for safe and secure transit using the appropriate packaging methods, employed at Peach Hampers' discretion.
All handmade items such as wicker baskets, wine crates, wine boxes etc are subject to a 5% +/- size tolarence.
All wrap designs are the property of Peach Hampers, full copy right laws apply.
DELIVERY, whilst Peach Hampers will do our utmost to ensure deliveries are made on the requested date, please note that such dates serve as estimates only and cannot be guaranteed in any way.
Any claim for non-delivery of any goods shall be notified in writing by the customer to Peach Hampers within 10 days of the intended delivery date.
Regardless of how the order is communicated to Peach Hampers (on-line, fax, e-mail, telephone-call etc.), it is the customer’s responsibility to ensure that all order and delivery details are correct at least two working days prior to despatch.
Peach Hampers reserves the right to impose a surcharge retrospectively for any balance arising from the selection of an incorrect delivery zone, e.g. UK mainland option selected for a Scottish Highlands or UK offshore destination. If the customer is in any doubt as to the correct delivery option for their chosen destination then it is their responsibility to consult Peach Hampers prior to placement of the order.
Our guarantee is limited to delivering to the building, not individual recipients.
Peach Hampers do not accept any responsibility for any loss, damage, delay or other disruption in supply and deliveries brought about as a result of any of the following:
inaccurate or incomplete delivery address details; delayed payment (cleared funds)
delayed order receipt.
Peach Hampers reserve the right to charge the customer an additional fee for carriage, handling charges or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address by the customer.
ORDERING, All goods remain the property of Peach Hampers, until they have been paid for in full (cleared funds).
Orders are not accepted until the point of despatch.
Prices quoted are subject to change without notice.
No order which has been accepted by the company may be cancelled by the customer except with the agreement in writing of the company and in terms that the customer shall indemnify the company in full against all loss (including loss of profit), cost (including the costs of all labour and materials used), damages, charges and expenses incurred by the company as a result of cancellation.
RETURNS POLICY, We operate a returns policy for order cancellation. You are allowed a 14 day cooling off period from the date of delivery. This means that we will refund the total cost of the product and the standard delivery charges (excludes any Saturday or timed delivery slot surcharges) to you, if you choose to cancel your order for any reason, provided you comply with the below:
- You notify us of your cancellation in writing to firstname.lastname@example.org within 14 days of delivery. By return, we will confirm the returns delivery address.
- The goods remain unused and component parts are unopened. You or the recipient retain and take reasonable care of the goods and package the goods to be returned securely in the original packaging.
- You are responsible for returning the goods to us at your own cost, and including a printout of your invoice or your order number.
- Refunds will be issued upon safe receipt of the item. Refunds will be made via the original payment method.
FORCE MAJEURE, The company shall not be liable for any failure in the performance of any of its obligations under this Agreement caused by factors outside its control.
LAW AND JURISDICTION, This agreement shall be governed by English law.