Refund policy

Refund and Returns Policy

We operate a 14 day cooling off period from the date of delivery. This means that we will refund the total cost of the product less the delivery charges (and less any out of area, named day or Saturday surcharges) to you, if you choose to cancel your order for any reason provided you comply with the below:

1.  You notify us of your cancellation in writing within 14 working days of delivery (info@peachhampers.co.uk)

2.  The goods remain unused and component parts are unopened.

3.  You or the recipient retain and take reasonable care of the goods until collected by our carrier.

4.   ou or the recipient are able to facilitate and be available for collection by our carrier who will collect only during the daytime on working days (not weekends or Bank Holidays) within 21 days of notifying us of the cancellation.

5.  Refunds will be issued upon receipt of the item.

Exceptions

If your order contains any of the following, we will be unable to refund your order (including postage & packaging) once it has been delivered:

·       Personalised and branded items

·       Fresh food gifts (including cheese, dairy, meat or fish)

·       Bespoke hampers. Please note that from the time of receiving a bespoke order in writing, we will purchase items relating to your hamper and unfortunately, we regret that these orders cannot be refunded.

Damaged or Defective Hampers

·       If you or your recipient have received a damaged or defective hamper or if we have made a mistake with your order the following terms apply:

·       You notify us within 48 hours of receipt via phone or email (info@peachhampers.co.uk / 01482 210998)

·       If required we will refund the cost of the hamper in full or we will replace the hamper. If the same hamper is not available we will replace with a hamper of equal or higher value.

·       You will not be charged for the collection of your item nor for the delivery of a replacement hamper.

Please note that we are unable to reimburse the cost of returning an item to us under any circumstances. We will arrange collection of the item at no cost to yourself.

If we collect an item from you or your recipient which, after being assessed by our hamper quality control department is not deemed to be damaged or defective, please note that we reserve the right to deduct the cost of collection from your refund.

The above cost of collecting an item will be equal to its original, published delivery charge, including any applicable ‘out of area’ surcharges. This will exclude any special offers or discounts which have been applied to the delivery charge at the time of purchase.

Order cancellation

If you wish to cancel the order once it has been dispatched due to the following:

a) Incorrect delivery information provided
b) Carrier unable to deliver due to unavailability of recipient and the hamper is returned

Please notify us in writing within seven days to request a refund which will be given at 50% of the invoiced price of the hamper less the original delivery cost and the applicable return charges.

Please note that we are unable to issue refunds for bespoke hampers, personalised hampers and fresh hampers.

Delivery delays

We are not responsible for late delivery of any hampers or gift due to:

·      Adverse weather conditions

·      Incomplete or incorrect delivery addresses

·      Any other causes beyond our reasonable control

Missing hampers

All Year Round (Deliveries Due Between 1st Jan And End Of September)

All claims for lost parcels must be made within 14 days of the anticipated delivery date. We cannot guarantee that claims made after this time will be refunded or replaced.

Christmas (deliveries due between 1st October and end of December)

All claims for lost parcels must be made by Friday 17th January 2025. We cannot guarantee that claims made after this time will be refunded or replaced.

Any parcels returned to us by our carrier due to incorrect delivery address information, can be shipped back out upon request for a charge of £6.00 + VAT.